FAQ - CHS USA

How will I know that if the item I'm looking at is shipping domestically within the US?

For the launch of the US site, all items that are US based will show a tag [USA Warehouse]. These products are not available to be seen from outside the USA. Anybody from outside the USA attempting to order a USA Warehouse product will have their orders cancelled or modified to ship from our Canadian facility. For any special inquires please Contact Us.

If I buy items marked [USA Warehouse], will I have to pay any taxes, duties, fees, or tariffs?

NO! Our USA office is located within the United States and all items will ship domestically via UPS in 2-3 business days with no additional taxes, fees, tariffs, or duties. 
In an effort to create a better purchasing experience for our US-based customers, we have stood up a full-service office and facility domestically within the USA, staffed 100% by Americans. This was done to bring the same level of service and support that our Canadian customers have enjoyed for years.

Will more products be added in the future?

Our US Warehouse is an ongoing project, and we’re working to stock our most popular items locally. Our lineup will continue to expand, with US-exclusive products coming in the future. If you're looking for something that's not in our USA Warehouse, those items can still be ordered from our Canadian HQ, with applicable duties pre-calculated so there are no surprises.

Can I mix-and-match items from both the US and Canadian warehouses in the same order?

YES! We have optimized our checkout so if an item is only available from our Canadian warehouse, it can be ordered alongside items from the US warehouse in the same order. Your order will be automatically split into separate shipments, with shipping costs and any applicable duties calculated based on where each item ships from and shown to you upfront. Shipments originating from our Canada office will have all duties, taxes, and fees included (calculated based on each individual items' Country of Origin) so both shipments will have no surprise fees at your door. 

How will warranty work? 

As you cannot ship Night Vision and Thermal devices outside of the USA (subject to ITAR export controls), US-based devices will follow the exact same 10-Year Warranty as all of our CHS Canada devices but will be handled through our USA office by trained technicians and staff with the same standard of service you can expect from any CHS location.

What will happen to your Canadian or international operations?

We will still keep the Canadian offices running as normal with the same quality, care, attention to detail, and items available as we always have. With this new expansion, you get the best of both worlds - domestic devices & support, and a large catalog of items that are hard to find within the US. You can rest assured that our Canadian and international customers will be well taken care of and this expansion to the US will not impact our operations at our Canadian HQ.