Careers

Cold Harbour Supply Inc. is committed to the highest-levels of quality not only in our in-house finished products, but also product design, media production, marketing and end-user education. 

We are looking for dependable, hard-working individuals to join our team with the potential for growth and development. Please review our postings below in detail, and let us know if you think you're the right fit. Specific qualifications and application requirements are detailed below.

Why work for us? We are first-and-foremost end-users constantly seeking to drive the industry forward with factual, transparent knowledge propagation and experience-sharing. Never settling for "good enough", we are a rapidly growing company that doesn't focus on pushing product, but instead strives to educate and establish ourselves as an eminent authority on high-end night vision and thermal devices.

We are currently seeking professional(s) to fill the following roles at our Toronto, ON facility.

Customer Technical Representative (Full-Time)

We are looking for an individual to start with us in an inventory management and customer service capacity immediately with growth opportunities in technical sales, technical assembly and/or operations management. All training and tools will be provided. 

Experience/Qualifications:

  • Must be a Canadian citizen
  • Must possess a valid Canadian passport for travel
  • Minimum 3 years of experience in a front-of-house customer service capacity (eg: sales, service, support)
  • Minimum 2 years of experience using night vision and/or thermal devices in a recreational and/or professional capacity
  • Experience working in a warehouse/inventory control setting preferred but not required
  • Ability to lift up to 50 lbs
  • Must have 20/20 eyesight or better (corrective vision to 20/20 is permitted)
  • Expert familiarity with standard Office productivity software (Google Docs, Sheets, Microsoft Word, Excel, Adobe Acrobat, etc)
  • Must be able to type at least 60wpm
  • Familiarity around both Mac and Windows PCs

Primary Responsibilities:

  • Answering email, phone, and social media messages from a sales & support perspective
  • Order fulfillment and inventory tracking including but not limited to: creating and modifying existing orders, last-minute order changes, completing customs documents (training provided), applying for export permits
  • Triaging inquiries to the appropriate individuals (eg: government sales, technical support, etc)
  • Identifying and anticipating low/no-stock items to eliminate sell-through
  • Develop expert-level product familiarity on our entire product suite
  • Provide product guidance to customers at all stages of their night vision and thermal acquisition journey
  • Attend in-person events (eg: product demonstration days; trade-shows, etc) - out-of-province and out-of-country travel is required

Secondary Responsibilites:

  • Interpreting assembly instructions and schematics and applying them in the assembly and/or maintenance of complete products or components at a basic level from time-to-time as required
  • Using specialty tools and equipment to perform assembly and inspection with a high level of precision and dexterity
  • Performing complete end-to-end QA on complete devices and/or components
  • Assist in media production by capturing videos and/or images (instructions will be provided)

About You:

You are a details-oriented individual seeking a challenge in a fast-paced, growing e-commerce company. You can manage rapid context-switching with ease without losing focus and can come up with your own systems and processes to ensure customer satisfaction and order accuracy. You are looking to grow your passion for night vision by becoming a critical part of the night vision industry and learning the minute, technical aspects of night vision and thermal devices. You possess an extreme level of attention to detail and consistently uphold high standards for your work and those around you. You are not only highly ethical but also have an above-average work ethic.

Fine Print:

  • This is NOT a work from home role. You are expected to attend the office Monday to Friday between 9am to 5pm EST
  • Remuneration will be paid on a monthly basis at an annual salary rate
  • Salary range will be from $45,000 to $75,000 CAD (excluding taxes) depending on experience + Bonus
  • Start Date - Immediate
  • Office is located near DVP and Lakeshore but will re-locate to Leslie and York Mills in the near future

Interested applicants are encouraged to apply with a resume and list of at least two references at admin@coldharboursupply.com Please use the subject line: Customer Technical Representative

We thank all interested applicants who have applied, however only selected applicants will be contacted.