We know most of our products are expensive. That's why we take all possible steps to ensure the products you receive are complete and in working condition before it leaves our facility. All products are personally and meticulously checked to make sure all components are present and everything is working as it should. In the case of complete-built systems, we don't just turn it on and look through it for a few seconds, but we make sure the collimation is correct, there are no odd artifacts where there shouldn't be and ensure it meets our own expectations when we receive a night vision device.
However, in the unlikely event the product should arrive Dead On Arrival, you must report it to us within 24 hours of receipt in your hands and we will work with you to provide an exchange of the product, under the following conditions:
- The DOA product is returned to us in the same condition that it arrived in your hands, meaning that it is not modified, disassembled or tampered in any way.
- An RMA was issued after contacting us.
Products received without an RMA will be refused and returned back to sender. If the packaging was damaged by the carrier, then the carrier insurance will be invoked if purchased by you. If you opted out of insurance during the purchase process, we will work with you to repair the device and leverage repair fees as appropriate. You are responsible for return shipping to us.
Each incident will likely be unique and will be handled on a case by case basis. Rest assured, we will take care of you as best as we can.
We reserve the right to allow or deny refunds and the full scope of this policy if we determine that there is a fraudulent claim.
The customer has 14 days after product purchase to request a refund. Products purchased but are not shipped yet are subject to a 10% cancellation/restocking fee. This applies to in-stock and pre-order items. Products that have already shipped and arrived in the buyers' hands will be subject to a 15% restocking fee within the 14 days after product receipt. Once the 14 days has elapsed, no refunds will be provided unless it is a warranty claim.